Returns & Exchanges

Any custom-made straps, or any straps that have been altered in any way, cannot be returned or exchanged once the order has been confirmed. No exceptions. 

Any health and personal protection equipment (masks, gloves) cannot be returned or exchanged upon order confirmation. No exceptions. 

Returns and exchanges on any straps (i.e., tow straps, packaged tie downs, etc) will only be accepted if it is still in its original packaging, and has not been tampered with. 

Returns and exchanges will only be accepted within 14 days of your original purchase date. Returns past the 14 day period will not be accepted. Please include your original packing slip receipt in order to complete the return. 

Please note: you will be responsible for the shipping of your returned item. All shipping costs are non-refundable. 

Once you are ready to ship your return, please email our team at customerservice@boxertool.com. Be sure to include your name, order number, item returned, and reason for return so our team can process your return accordingly. 

Once items are received, they will be inspected and you will receive an email regarding completion of return.